Terms of Service for Berry Harvests Limited

Effective Date: 15 July 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the Terms) govern your access to and use of the products and services provided by Berry Harvests Limited, a company operating in the berry supply sector, with its registered business address at Unit 4, White House Farm, Haughley New Street, Stowmarket, Suffolk, IP14 3JY, United Kingdom (Berry Harvests Limited, we, us, or our).

By placing an order, opening an account, using our website or services, or otherwise engaging with Berry Harvests Limited, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services or place any order.

These Terms apply to all retail and wholesale customers, including caterers, hospitality businesses, distributors, and other commercial purchasers, unless expressly agreed otherwise in writing by Berry Harvests Limited.

2. Scope of Services

Berry Harvests Limited supplies fresh berry products and related services, which may include, without limitation:

• fresh berry supply for retail and wholesale customers;
• seasonal berry sourcing and procurement;
• custom packing and labeling;
• cold-chain storage and distribution;
• bulk orders for catering and hospitality;
• mixed berry boxes and gift packs.

We may change, add, suspend, or discontinue products, formats, packaging, varieties, supply routes, delivery methods, or service features at any time, subject to any confirmed orders already accepted by us.

All product descriptions, images, weights, pack sizes, shelf-life estimates, and availability statements are provided in good faith but may vary due to the seasonal and perishable nature of berry products. Minor variations in appearance, size, ripeness, packaging, and origin may occur and do not constitute a defect unless otherwise required by applicable law or expressly agreed in writing.

3. User Obligations and Responsibilities

You agree to:

• provide accurate, complete, and current information when placing orders or opening an account;
• ensure that delivery details, contact information, access instructions, and any special handling requirements are correct;
• receive, inspect, store, and handle all products promptly and appropriately, particularly where products are chilled, fresh, or highly perishable;
• maintain proper cold-chain conditions where required after delivery;
• notify us promptly of any issues with quantity, quality, damage, or delivery errors in accordance with our claims procedure and any stated deadlines;
• use our products only for lawful purposes and in compliance with all applicable food safety, labeling, hygiene, storage, resale, and consumer protection obligations;
• not resell, relabel, repackage, or represent our products in a misleading manner except where expressly permitted in writing.

You are responsible for ensuring that your premises, equipment, staff, and procedures are suitable for receiving, storing, and handling perishable goods. Berry Harvests Limited shall not be responsible for losses caused by improper storage, delayed unloading, failure to refrigerate, contamination after delivery, or inaccurate handling instructions provided by you.

If you place an order on behalf of a business, you warrant that you have authority to bind that business to these Terms.

4. Payment Terms and Conditions

Unless otherwise agreed in writing, all prices are stated in pounds sterling and are exclusive of applicable taxes, levies, delivery charges, and any special packaging or handling fees.

Payment terms may vary depending on customer category, credit approval, order size, and contractual arrangements. We may require:

• advance payment before dispatch;
• payment on delivery;
• payment within a stated invoice period; or
• deposit or partial payment for bespoke, seasonal, or large-volume orders.

Where credit terms are offered, Berry Harvests Limited may suspend or withdraw credit at any time in our discretion, subject to applicable law and any separate written agreement.

If payment is not received by the due date, we may charge interest on overdue sums at the maximum rate permitted by law, together with reasonable recovery costs and administrative fees. We may also suspend further deliveries, withhold release of goods, or cancel pending orders where lawful to do so.

You are responsible for ensuring that all bank, card, and billing details are correct. We are not responsible for delays caused by failed payments, chargebacks, or processing errors outside our control.

5. Cancellation and Refund Policy

Because our products are fresh and highly perishable, cancellations may be limited once an order has been accepted, prepared, packed, sourced, or dispatched.

Unless otherwise required by law or expressly agreed in writing:

• custom orders, seasonal procurements, mixed berry boxes, gift packs, and specially packed items may not be cancellable once processing has begun;
• orders for next-day, same-day, or scheduled perishable delivery may be subject to short cancellation windows;
• refunds are not available for change of mind where products are perishable and have been properly supplied.

If products arrive damaged, spoiled, missing, incorrect, or materially non-conforming, you must notify us promptly and provide reasonable supporting evidence, including photographs, delivery records, and batch or order details where available. Any remedy may be limited to replacement, partial credit, correction, or refund at our reasonable discretion, subject to applicable law and the circumstances of the claim.

Where a refund is approved, it will normally be made to the original payment method within a reasonable time. Any handling, shipping, and non-recoverable procurement costs may be deducted where permitted by law and where the issue was not caused by Berry Harvests Limited.

6. Liability Limitations

Nothing in these Terms limits or excludes liability where such limitation or exclusion is unlawful, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be limited under applicable law.

To the maximum extent permitted by law, Berry Harvests Limited shall not be liable for:

• losses arising from delayed collection, missed delivery access, or incorrect delivery information;
• damage resulting from improper storage, handling, or temperature control after delivery;
• indirect, incidental, special, or consequential losses;
• loss of profit, loss of business, loss of goodwill, or business interruption;
• losses caused by force majeure events or circumstances beyond our reasonable control;
• variations inherent in fresh and seasonal agricultural produce.

Where Berry Harvests Limited is found liable for any claim arising out of or in connection with the supply of goods or services, our total aggregate liability shall, to the extent permitted by law, be limited to the amount paid by you for the relevant order giving rise to the claim.

7. Intellectual Property Rights

All intellectual property rights in our website, branding, product descriptions, photographs, packaging designs, labels, marketing materials, catalogues, and business systems remain the property of Berry Harvests Limited or our licensors.

You may not copy, reproduce, modify, distribute, publish, display, reverse engineer, or exploit any part of our intellectual property without our prior written consent, except as permitted by law.

Where we create custom labels, packaging artwork, or marketing content for you, ownership and permitted use of such materials shall be governed by the relevant written agreement or, if none exists, by the scope of the commission and applicable law. We reserve the right to use generic or non-confidential examples of our work for internal records and portfolio purposes unless prohibited by law or agreed otherwise in writing.

8. Data Protection and Privacy

Berry Harvests Limited will process personal data in accordance with applicable data protection laws in the United Kingdom and, where relevant, the privacy notices we provide from time to time.

We may collect and use personal data such as names, business contact details, delivery information, billing details, and communication records for purposes including:

• processing orders and managing accounts;
• arranging delivery and customer service;
• invoicing, payment collection, and credit control;
• quality assurance, complaints handling, and legal compliance;
• where permitted, sending service-related communications.

You confirm that any personal data you provide to us is accurate and that you have any necessary authority or lawful basis to share it. We will take reasonable measures to protect personal data, but no online or electronic system can be guaranteed to be completely secure.

For privacy-related queries, please contact us using the details in Section 12.

9. Force Majeure

Berry Harvests Limited shall not be liable for any delay, non-performance, or failure to perform our obligations where such delay or failure results from events beyond our reasonable control, including without limitation:

• extreme weather, floods, storms, frost, drought, or harvest disruption;
• transportation failures, road closures, strikes, or labor disputes;
• supplier shortages, crop failures, contamination incidents, or agricultural disease;
• power outages, refrigeration failures, fire, flood, or equipment breakdown;
• government action, regulatory restrictions, border delays, or import/export issues;
• pandemic, epidemic, civil unrest, or war.

Where a force majeure event occurs, we may suspend, delay, or cancel affected orders without liability except for any rights that cannot be excluded by law.

10. Changes to Terms

We may update or revise these Terms from time to time to reflect changes in our business, operations, products, legal obligations, or industry practices.

The updated Terms will take effect from the date specified in the revised version or, if no date is stated, upon publication. Continued use of our services after any change constitutes acceptance of the updated Terms.

If a change materially affects an existing order or ongoing contractual arrangement, the version in force at the time of order placement will apply unless the parties agree otherwise in writing or applicable law requires a different result.

11. Applicable Law and Jurisdiction

These Terms and any dispute or claim arising out of or in connection with them, their subject matter, or their formation shall be governed by and construed in accordance with the laws of England and Wales.

Subject to any mandatory legal rights you may have, the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services supplied by Berry Harvests Limited.

12. Contact Information

If you have any questions, complaints, claims, or requests relating to these Terms or our services, please contact Berry Harvests Limited using the details below:

• Company: Berry Harvests Limited
• Address: Unit 4, White House Farm, Haughley New Street, Stowmarket, Suffolk, IP14 3JY, United Kingdom
• Email: [email protected]
• Phone: +44 1449 728 463

We aim to respond to enquiries within a reasonable timeframe during normal business hours.

13. Severability Clause

If any provision of these Terms is held to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if such modification is not possible, it shall be severed from these Terms.

The remaining provisions shall continue in full force and effect. Any failure or delay by Berry Harvests Limited to enforce a right or provision under these Terms shall not constitute a waiver of that right or provision.

Berry Harvests Limited thanks you for your business and values the opportunity to supply fresh berry products and related services.